Azina Health Ltd is incorporated in the United Kingdom. For the purposes of applicable privacy law (including UK GDPR, EU GDPR and other data protection laws), we act as a data controller in determining why and how personal data is processed.

We may collect and process the following categories of personal data:

• Identity & Contact: name, email, phone, address

• Account Information: login credentials, preferences

• Transactional: bookings, payments, prescriptions issued

• Health & Sensitive Data: medical history, clinical notes, e-prescriptions — only when lawful and necessary to provide healthcare services

• Technical & Usage: IP address, device identifiers, analytics data

We collect only what is necessary and relevant to deliver our Services.

Your data may be used for:

• Creating and managing your account

• Providing healthcare and booking services

• Generating and issuing electronic prescriptions

• Improving and customising our Services

• Communicating with you (support, updates)

• Compliance with legal and regulatory obligations

We process data on the basis of:

• Contractual necessity (to deliver services)

• Consent, where you choose to opt in

• Legal obligation (e.g., healthcare regulations)

• Legitimate interests (e.g., platform security, fraud prevention)

We share data only:

• With trusted service providers (hosting, analytics)

• With healthcare professionals and authorised clinics to deliver care

• If required by law

We implement appropriate technical and organisational measures to protect data, and we retain personal data only as long as necessary for business and legal requirements.

You have the right to:

• Access, correct, or delete your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

We will notify you of material changes and publish the updated policy on our site.